Transcript Turn Around Times

SyncWords offers 4 levels of transcription.

• Standard Transcription (3-5 Business Days) 
• Two Business Day
• Next Business Day
• Same Business Day

Please read the information below to determine when you will receive your transcript back.

Business Days

Business Day means a day other than Saturday, Sunday, or a federal US holiday. SyncWords observes the following holidays:

• New Years' Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• 4th of July
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving
• Christmas Eve
• Christmas Day

Turnaround Times

SyncWords accepts transcription assignments between 6:00 am and 6:00 pm Eastern Time. Transcription requests submitted outside of these hours will be processed the following business day.

SyncWords only returns transcripts on business days. If a request is made which results in a turnaround on a non-business day, that file will be returned the following business day.

Standard, 2 Business Day, and Next Business Days turnarounds will all be returned by 8:00 pm ET.

Same Business Day

Same Business Day projects must be submitted before 2:00 pm ET in order to have the transcript returned on the same day.  Same Business Day turnaround requests submitted between 2 pm – 8 pm will be returned the next business day by 11:00 am. Media duration cannot exceed 90 minutes.

Please see the turnaround table below for some example scenarios.