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  1. SyncWords Support
  2. The Basics

The Basics

Getting Started

  • Create New Project - Ordering Wizard
  • Activate my Account
  • Create New Project - Legacy View
  • Create a Free Account
  • How to Download Caption File?

Helpful Videos

  • Caption Your Media When You Don't Have a Transcript
  • Caption Your Media Using Your Own Transcript
  • SyncWords How To Video

FAQ

  • Frequently Asked Questions About Transcripts
  • When Will My Project Be Ready For Editing?
  • Live Captions
  • Can I cancel my order?
  • Can I change media file after I submitted a project?
  • Can I change transcript file after I submitted a project?
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Resolving issues

  • I can’t log in to my account
  • I got a 500 Error page
  • I ordered human transcription and my transcript isn’t ready yet
  • My file is stuck in a processing state

Live Captions

  • Roll Up Configuration Page
SyncWords Support