The Basics

Getting Started

• Create New Project - Ordering Wizard
• Activate my Account
• Create New Project - Legacy View
• Create a Free Account
• How to Download Caption File?

Helpful Videos

• Caption Your Media When You Don't Have a Transcript
• Caption Your Media Using Your Own Transcript
• SyncWords How To Video

FAQ

• Frequently Asked Questions About Transcripts
• When Will My Project Be Ready For Editing?
• Live Captions
• Can I cancel my order?
• Can I change media file after I submitted a project?
• Can I change transcript file after I submitted a project?

See all 14 articles

Resolving issues

• I can’t log in to my account
• I got a 500 Error page
• I ordered human transcription and my transcript isn’t ready yet
• My file is stuck in a processing state

Live Captions

• Roll Up Configuration Page